Guilherme Paulus, the founder, and president of GJP Hotels and Resorts attended the Fohb RJ Workshop that included a panel of successful CEO’s in the tourism industry. The CEO’s discussed the future of the hospitality industry with entrepreneurs in the hotel and hospitality market. The topic of Airbnb’s role in hospitality and how it affects the hotel industry came up in a discussion when one of the businessmen at the event inquired about the panelist’s thoughts on the role of Airbnb, and Guilherme Paulus took the time to give his opinion of the differences between a hotel and Airbnb. Guilherme Paulus mentioned that in order for the hotel industry to compete with Airbnb hotel’s need to upgrade to handle the market’s requirements and that Airbnb needs to pay taxes to do business in the tourism industry. Check out Guilherme Paulus on videos.band
“We have always had competition in the recreational tourism sector, for example, with the beach houses. Rent one for a season always existed, but now this service has become more professional. Today there is an agency that brings the customer the ease to rent houses. That is why I say that we need to upgrade, but Airbnb also has to pay taxes to operate,” said Guilherme Paulus, who also called the creation and competition with Airbnb as another form of learning for the national tourism industry.
For him, despite Airbnb’s success, the customer service of a hotel is different. “Because everyone expects hotel service. Many speak of the flexibility of rental houses in relation to schedules, but a hotel is different. We have a check-in and check-out time because we care about the quality of the room. It’s necessary to clean and sanitize the whole environment, which takes time. This is the difference from a hotel to Airbnb, which takes time. As I say, ‘the customer is king.’ We in the hotel industry will always be servants.” With these words, Guilherme Paulus clearly explains the difference in customer service that a hotel customer will receive versus no customer service when renting an Airbnb.